Telephone triage for GP trainees

This week’s teaching is inspired by one of the greatest challenges primary care has ever face – the almost overnight transformation to remote assessment and triage.

Telephone triage is a clinical skill that is underpinned by theory and honed by experience. In this video, Rebecca Reed (ST1) and Asoka (PD) go through an initial general approach to telephone triage.

 

 

One Reply to “Telephone triage for GP trainees”

  1. Thanks Asoka and Rebecca very helpful !I am used to doing a high number of calls however I’m finding that doing 99% triage I have to listen that bit harder especially for cues that the patient is not happy with the management plan

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